The Tech Org Accountability Chart makes clear who owns each part of the technology function.
Accountability Chart
| Function or system | Owner | Operator | Decision right | Escalation |
|---|
| Core systems (ERP, CRM, accounting, field-service) | | | | |
| Infrastructure (network, servers, devices, cloud) | | | | |
| Security (identity, backups, cyber, incidents) | | | | |
| Data (quality, reporting, access) | | | | |
| Vendors (each major relationship) | | | | |
| Support (help desk, user support) | | | | |
| Technology strategy (roadmap, budget, decisions) | | | | |
System Ownership Map
| System | Owner | Operator | Decision right | Escalation | Backup | Notes |
|---|
| | | | | | |
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Escalation Paths
| Area | First call | Then | Owner informed |
|---|
| Core systems down | | | |
| Security incident | | | |
| Vendor failure | | | |
| Data or reporting issue | | | |
